The South African Social Security Agency (SASSA) allows beneficiaries to successfully appeal for declined SRD grant and social grant applications. You have the right to lodge an appeal within 90 days of receiving the rejection notice to get your grant reinstated for benefits.

You can submit a SASSA Appeal for review directly to the Independent Tribunal for Social Assistance Appeals (ITSAA) at the Department of Social Development (DSD). The ITSAA is assembled to make final decisions based on your specific circumstances. After submitting your appeal application, you can track your SASSA appeal status to stay updated on progress and outcomes.

Document Requirements for Appeal Application

You need to submit the required supporting documents to complete your social grant and SRD appeal to prove your eligibility.

  • Personal details: Name and Surname
  • ID card number
  • Nationality
  • Cell phone number
  • Physical Address
  • Postal Address
  • Details of Grant Application: Date of Application and Type of SASSA Grant
  • Reasons for Appealing: Include information about your medical condition, poverty, or unemployment situation.

SASSA Appeal Process

You can submit an appeal to request reconsideration of your SRD R370 grant or any other social grant, ensuring continued monthly payments through the SASSA support program.

  1. To submit your appeal go to the official web portal. https://srd.sassa.gov.za/appeals/
  2. Scroll under the tab ‘Exercise my right to appeal.’
  3. Click on the service ‘Lodge an Appeal’ for specific grant application.
  4. In the given field enter your South African ID number.
  5. Next to the ID field, enter your cell phone number.
  6. Click on the Send PIN button to request a Sassa OTP for verifications.
  7. Insert the PIN you just received and click on the Verify PIN button to proceed
  8. Choose the month of the declined SASSA grant to submit your appeal application.
  9. Provide a valid reason for appeal to complete your form.
  10. Accept the Declaration and Consent Documents after reading.
  11. Click to submit appeal to the ITSAA authorities for review.

After completing the process, you can expect to receive a confirmation message indicating that you have successfully submitted your appeal application.

Your appeal is reviewed by appointed members of the Independent Tribunal for Social Assistance Appeals (ITSAA). They act on behalf of the Republic of South Africa government, and process your SASSA appeal for a declined SRD R350 grant application and social grant, making decisions accordingly.

Processing Time for SRD Appeal Outcome

Every SASSA appeal application goes through a processing period where your appeal is checked against SASSA requirements for the requested social grant. The Independent Tribunal for Social Assistance Appeals (ITSAA) will notify you electronically of the outcome within 60 to 90 days of lodging the appeal. Your Sassa grant will be reinstated for monthly payments if your circumstances match the requirements. This online appeal process has been instrumental in securing approvals for previously declined grants and has aided countless applicants in recent years.

Reasons for Appealing a Declined Grant

  1. Exceeding income limits set by the SASSA Means Test for the requested grant.
  2. Submission of inaccurate details in your application, personal information, supporting documents, and proof of residence.
  3. Failure to meet SASSA grant eligibility criteria due to changes in circumstances or age requirements.
  4. ID or phone number registered for multiple grant applications, violating SASSA regulations.
  5. Incomplete application with missing medical reports, affidavit form, or other necessary documentation.

To address the declined application and potentially have your grant reinstated by the Independent Tribunal for Social Assistance Appeals (ITSAA), follow these steps.

  1. Update your SASSA online application to correct your details.
  2. Be eligible for grant criteria for a successful appeal application.
  3. Provide relevant supporting documentation.
  4. Submit the most recent medical report, certified affidavits for proof.
  5. Explain any temporary income increases, recently affected your financial situation.
  6. Cancel your SASSA grant if there are multiple applications.

SASSA Appeal Status Check

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268 Comments

  2. Pls help me to find my 370 grant my Appeal was pending for longtime from 2023,I’m so hungry I’m widow I have 3children need support I’m unemployed social grants is not enough.

  3. I have only got 350 once n it stop plz check for me why I decline nw n unemployed plz help

  5. hi my name is clement i need to ask when i check payment its cancel i don’t know why

  10. Why am I been punished for looking after a pensioner? didn’t get March R370 April still pending even now.

  12. This is not fair we are always declined if someone gave you money like 800 u said it’s an income which income cz iam not working,,this decline thing is not ryt cz we have families who gave us money but u will say decline why..and that money doesn’t show up once in a month so is that call income.

  14. hello am kindly asking whats happening because some of us we are being robbed live even all banks they are surprised The 370 some of us ít comes late so others how did they do it I Thank you

  18. Hi. It’s been 6 months and my appeal is still pending. Please assist. Thank you

  19. I didn’t receive my SRD R350 for November, December, January and April, I only received for Much and April ,and I want to claim it because I did send my correct banking details,and as for April it’s still pending I don’t know why?

  21. My sassa declined in appeal y cause the money that was in my account i asked cause i dont have any income I’m not working but srsly that’s not owk at all

  25. I didn’t get the srd money for December 2024, March 2025, then April 2025 still pending, and that March 2025 its already approved but payday it pending, that’s my appeal

  29. I’m not working I’m finish to get uif on April 2024 from now nothing income

  35. I’m asking appeals the reasons off no work no clothes no food that way lm asking appeals

  36. I don’t work I ask some people to help me and they send me some money and it doesn’t help because I have 3 kids I have to look after them please please help me thank you thank you very much.

  38. Ever since i rceived my last R370 June 2024 it stops i dont know the problm and im relying on it

  39. I’m Moremi Masia I lost the job in 2022 I’m not working no income my srd grand still pending can you help or at least tell me why is still pending for so long

  40. Please help I need that R370 it’s been while still pending am hungry that money helps me a lot all my declines are pending since 2023 up until now

  41. My srd not even approved I don’t know what is going on with the money but I’m still waiting

  42. Please i have been making appeals for December, January ND February still nothing nd April still says pending Please help me to get my 370 i really need that money

  44. I have been receiving calls and watsup messages people claiming that sassa have made a mistake of using my number in their application. I always receive a massage to press 1 or 9 and If I don’t I receive multiple calls… Now my 370 declines every time I don’t understand why

  45. I do not have income,I.m.jobless pls help me to get srd 370 ,since July 2024 till today decline pls help

  46. Please help me with my R370 decline the reason is Awaiting for Reapplication

  47. I m Vanessa I have no income I was working but not anymore so I depends on the R350 seriously I really need it

  49. I applied using my mother’s phone, whenever I check status it says failed after I put I’d number and cellphone number

  51. Pls help me to find my 370 grant for longtime from 2025,I’m so hungry I’m widow I have 3children need support I’m unemployed social grants is not enough.

  52. I lost so much money
    That I can change my home poverty where did my money goo

  55. I have been rejected since the beginning of the year and I don’t have a source of income. I have made appeals from last year citing the the same reason of no income and they have all expired and none was rectified
    Is there a point to log these appeals as they are never attended to..
    Regards

  59. Hi I try to change my srd R370 cellphone number now for over a month but it still shows fails after I put in my I’d number and my application number what must I do.

  60. I was transferred an amount of R9000 December 2024 to buy clothes for my two teenage kids,now my R350 is no longer active it’s says I’m Nasfas registered where as I’m not,I tried to appeal but in vain till today it’s been saying the same thing

  62. I just forgot the number I used when I was applying .

  63. This is to confirm that I do not have any source of income,money in the account was a once off for purchasing of electricity and for emergency such as funeral payment

  70. I need srd dat I claim for srd bcz I do appeal bt I didn’t get it so help plz I need it for my children am not working

  73. The appeal seem not working reason being that my appeal of 2022 decline after over a year now i did appeal for December 2024, January, and February 2025 no outcome of those appeals. I will advise the board to take the matter seriously without favours

  74. IAM WAS WORKING BUR ITS BEEN A WHILE I DON’T RECEIVE ANYTHING BUT DECLINED Y MARA

  75. The problem is my payment for January, February and April are declined with no reason because I didn’t put money on that time

  77. My problem is am no longer getting 370 because of source of income which is last year my Mom sended me 100 for Christmas which is I didn’t have anthor bank account so my mom used my account that am getting my 370 but now am no longer getting it because of source of income And am not working

  80. Dear SASSA,I’m writing to request a refund of R370 as I was informed that I won’t be receiving NSFAS funding.could you please guide me through the process?”

  81. I hereby appeal to be reinstated as beneficiary of social grant as I am still unemployed and have scarcer sources of income,My account was mistakenly deposited with my cellphone number. The money which was not mine but my cousins,resulting to the mistaken source of income by Sassa,which my cousin asked me to transfer to her account.

  82. From April till I’m waiting for identity verification you’re service is very very not good

  84. Web of the appeal status check must be easily accessible, my April grant was never received but it’s says income source identify while I received a 350 from another source
    It didn’t exceed the amount of 624

  85. I’m unemployed since last year December 2024. I reserved my UIF payment on Feb 2025. So now i am not working for 6 months. Plss help me to get Sassa relief grant (R370) thank u

  86. Hy please help me my appeal are pending for long time it way more then 90 days and when m calling them they don’t answer please I need this money m job less

  87. I lost the old number but now sassa don’t what the new number I don’t know why please can you reply what’s going on

  88. I last received R350 2023 untill now I don’t get anything and unemployed, when I check the status it’s says identity verification so I don’t know what to do please help me

  92. Please help me I’m a father of 2 kids unemployed with my wife.i don’t earn money.someone was using my account to get money that they where sending to him.he had no capitec account.so I help him with mine.

  93. I was so looking forward to my monthly SRD but am told of another means of income, I haven’t and will never have any until I get a job.

  96. I haven’t received my srd since last year October reason source of income .Im not working at all im surprised which income.Now its more than six months i fail to understand i apply for appeal with no respond pls help me to get my R370 back

  98. I’m not working but I don’t get 370 how because a’m living because that money

  99. I did everything that an application for SRD requires.but since March my SRD is declining.my life is so hard no income i am earning ever since I turned 18 I only put my hope in this SRD income

  100. Helo im mres reddymarlene applied r350 grant need to no if it been successful because I entered my ID number it said check sms for registration but no message come

  101. Hi i would like to appeal my srd grant please. The money that shows in my account. Was for my mom inlaw she is old and cant walk. So her sister sent the money to my account for my mom in law

  102. I’m not and I need this money for my needs the money that is entering my account is based on child support help me plz

  104. My name ria Simons my April & May 2023 is approved with paydate but never received any money and where must I collect the money

  107. My April R370 grant declined and I appealed so I want to know the status of the appeal.

  109. Hi my 370 decline no money i received i m not working no souce income i received

  111. Hello please reinstate my srd grant because I’m no longer working and I have 3 dependants who really need my support I will forever be grateful if you consider my appeal I have applied for srd this year but it declined I’m from a poor family with no one to turn to

  113. My April status still pending by now, I don’t know whether I’ll receive the money or not because already we are half way through May.

  117. I did my appeals last year on October,I am still waiting for my appeals I need that money I really need it

  118. Please help me with my R350. My brother has been working with my Account number Were Using one card so that situation makes me losing my money. I tried to Apple before but won’t change anything from decline I’m still suffering while I can so help me for my SRD back pls..

  119. It’s been three year I’m no more getting srd350grant bcos ofmybank card so I want to get it through Shoprite or boxers please help me to get it I’m not working and I don’t have parents even a home

  120. Why am I being punished for looking after my disabled mother..I didn’t get my child support grant for may month 2025

  121. I only received pay once September last year ever since I’m told is declined due to income of which I don’t working no income

  123. I received the money from church due sister general since we are all not working

  124. I’mPls help me to find my 370 grant my Appeal was pending for longtime from 2023,I’m so hungry I’m widow I have 3children need support I’m unemployed social grants is not enough

  125. I not working I’m just a hesl but my 370 everytime cz this money helping me too much.

  127. I didn’t receive my R370 due to source of income and never received anything in my bank account,. No transaction or receiving some money elsewhere. I would like to understand why you didn’t pay me.30 April 2025

  128. Why do you keep decline Mt srd when I’m not even working out received once all my app appeals are turned down why!!!!!!!!!

  130. I don’t have any source of income only child support of one child and its for the child needs not me so i appeals to get my srd

  132. Good evening since I applied for the srd R370 grant from last year October I haven’t received any apply for appeal no progress it is pending then when I checked again it is pending but it sure identify verification please help

  133. These is things are you people talking about when our r350 declined is because of incomes or uif this nonsense I have six months without nothing in my account but you keep decline me that I can not get that r350 because you taked for well continue keep robbed us by the names of incomes and uif..go ahead get rich go to hell with it.

  134. How does it work this 370 coz march on 2025 i did get 370 but april nothing they say i recieve money if where i dont now

  135. It’s been my 350 money it’s says declined and its been years so I want to change my banking details

  137. I opened a bank account for my son for his sassa and last month I didn’t get my sassa R370 I was declined

  138. Good day can someone help me why I didn’t get my srd money for past two months

  140. I am employed seasonally, August to December. January to March I was declined citing income identified. Department of Labour has records. Please correct this, I need these funds.

  142. Help me with my appeal since 2023 and now 2025 they say i have an income but it’s not it’s child grant

  143. Hey, I’m still waiting for my R370 I appealed last year till now may 2024

  144. I am being denied rightful grant. Ireceived remuneration only on two occations from education dept(Tax Deductable), for exam invigilation which takes place only during May and November, Remaining months I have no income but still I am denied. Even NO response on appeal.
    Please assist.

  145. I have no monthly income. I’m not working. Anyway are don’t know why you’re talking about income from which company. Because really am not working. Are partway with my company 2011.

  146. Hi am siphelele brian ngobese my sassa payment for January, February and April was declined and it’s says there was a source of income but it’s wasn’t source of income

  147. Hi, please look further into my account as i have got no income. Please, I’m not working. There’s has been a mistake of money deposited into my account.

  148. I’m single mother of 2 kids and unemployed I don’t have any income I only receive grant and it’s not enough

  150. Please I have been hacked with my ID probably someone is using my ID to get money and since i turned 18 I didn’t get the money Please help me

  153. What’s the point of appeal while, it’s always pending… And why rejection while there’s no income.. You can’t state R500 as an income

  154. I’m unemployed but my 370 grant alwayz denied the reason I don’t know because no money receive any where, but they says there is a source of income I’m receiving but that is not true, please help I’m struggling a lot.

  156. What does it mean when it say your appeal has approved but no details

  157. Hi there its says decline for incoming resource but i haven’t received any monies for November and December last year and it says pending ever since

  159. My name is Katlego monyebodi and I just finished matric last year 2024. I have a single parent and the R370 was helping a lot before it was cut off so please help me get an appeal so we can get enough food on the table.

  160. I last had my 350 payment at Feb but now they say there is income source where as I don’t work

  161. What’s wrong with this srr system, I’ve been declined for almost ten months now with a “income source identified “reason even though I have no any other income receiving?

  163. Hi, I need an appeal for my srd grant for January and April. Thank you.

  164. Im not employed my brother did send the money to pay burial society for my my father I’m really in need of that money to sustain my kids with pls help me thank you

  165. Hello since I made a appeal for my sassa srd I haven’t found a reply

  167. I went to Sassa office at NTUZUMA to appeal my r350 last month on the 18th but im still receiving error when checking my status

  168. Please help me to find out why my R370 for January to April is declined and I am not working please check for me

  169. I’ve been declined since i applied and the reason is nsfas registered but I’m no longer an nsfas beneficiary. I appealed and still no way foward.

  171. Someone save her money in my account for shopping at temu because she had no bank account

  173. All my appeals where expired with no response and No funds received.can sassa help me out cause I have all the statements proving that they were no source of funds ?

  174. There’s no source of income I was returning my money that has been deducted by someone I don’t know in that two months

  177. I was collecting 350 then suddenly it just stopped and I’m unemployed and in need off help please help me .

  178. My srd Grant always declined I only get March and April this year.for May still pending.

  179. I receive December payment and it stop after that what must I do i am unemployed

  182. I received a money that belongs to my grandmother an a month later I didn’t receive my R370 because of that money I received that didn’t belong to me

  185. I did not receive money but, and when i apply again it says the account is active

  186. Hi I’m Gabriel and I’m unemployed I relied on my 370 grand to support my kids n it say pending plz help me

  189. Morning I’ve lodge my appeals bt not respond…what exactly the problem regarding that?

  191. I last got R350 on the past 1 year and I’ve lost my cellphone number

  192. October n April was declin and they are still pending because someone save the money in my account to shopping at temu coz she didn’t have a card

  194. Help me get R350 because I’m unemployed and don’t have an income,i need this.

  195. My srd status keeps declining yet am unemployed it’s keeps on saying am getting funds I appeal but still the same response I don’t know if I get help

  196. My appeal status for April is pending still even this month I’m unemployed still

  197. I want to appeal for those months I didn’t get but I don’t have that number I registered with it how can I change it please help I am poor I really need this money it will help me and my family

  198. I feel sad when ever I tried to call sassa about 350 because my 350 it’s been declined and I lost the sim card I was using they been saying they will change the number so that I can do appealing. Am not working at all I don’t know why my 350 decline cz the money get inside that card its for my two children sassa grant nothing alse

  201. I need to appeal for my R370 grant because I need it I’m not working please

  203. Please help me I have applied on February but no payment and my sassa 370 has been approved it’s been 3 months now please help I am unemployed I am desparate

  204. I’m not working and I have no money coming but I always decline pls I’m not working I do betting to earn money im not working

  206. Tell how am i declined for identity when i was getting my sassa every month i dont understand plz explain to me plz

  207. No source of income someone sent their money to my account for I was my using that account it was once off and I’m unemployed

  208. AM APPEALING FOR SRD GRANT ON 27 MAY WICH DECLINE BECAUSE MY BROTHER USE MY ACCOUNT TO SEND MONEY TO HIS MOTHER

  209. It says identity verification failed while last month I got it ….

    I dont know what happened

  210. I appeal for my srd grant for this month (may2025) .it says that I must verify my identity and i’ve been getting it since since and never had a problem

  211. Please check my sassa for may it approved may declined it says source of Income and am not working

  212. I don’t have a income source i did make a mistake i deposit R20 in my account did was my mistake ash sorry

  213. Please help me to get my R370.00 grant Appeal for May I’m not working. I suppose to use that R370.00 to buy Grocer for myself .please help me I’m not working.

  215. Someone send me e wallet cash for grannies issues Unaware that it’s affecting my social grand

  216. I haven’t received my sassa srd… And it’s confusing because I’ve never received any kind of income

  217. I can’t remember my cellphone no. That I registered for my R370 what should I do

  218. April , May i cant pay 370 , now i appeal for 370 because i dnt have any income right now

    I thank you

  222. Good day
    I was declined for May 2025 for identity verification. What must I do to verify my Identity.

  223. I want to know why my srd grant is being declined stating source of income identified that I don’t know about. I will really appreciate it

  224. I didnt get my srd grant it says idendity verificati detail it declined

  226. My R370 declined because of I’m registered with nsfas but nsfas is no longer funding me

  227. There ar some months that my SRD grant has been declining. So I would like to appeal my SRD grant.im not working I’m staying at home

  229. Hi my Catherine and my 350 it’s been canceled I don’t know why please help

  233. Sassa verification help me it been longtime haven’t got my370grants it need verification and i lost the number that iwas registered with when I’m doing simswap they say can’t help for simswap cos it been longtime I lost that number so what I need right now
    It to verify if it can happen.or else start afresh apply or appeal anything that can help me to get my370back please help

  234. I did apply for my SRD appeal as I was declined for March and April 2025. I never receive appeal payment for April till now. Though the status show approved.

  235. My son’s application keep saying APPROVED BUT DATE IS NOT ASSIGNED what is the problem there?

  236. I’m musa mthetho i did not receive anything please payback my money .im not working please payback my money

  237. I want to appeal my application cause I don’t have any source of income but some other months has declined me

  238. Hello sir/madam
    My name is MM Kongisa ID number 8001295352 .I registered a bank account that was no longer active,I have opened another one and updated it on Sassa link .it was approved on 23/05/2025, is it still gonna come through

  242. Please help me get the grandd I’m unemployed and disabled with no help plz help

  243. Good afternoon
    I am no longer receiving any amount from uif and I am unemployed now.my last payment was first week of may.

    Kind regards
    Remember

  244. I didn’t have any income this month on may25 and yet it’s declined please fix the problem.

  247. My srd grand keeps declining, other months it pays. I really need this grand as I’m unemployed. Please help

  248. Since last year May 2024 I have applied for sassa R350 and my application was not approved because of identity verification which i fail to understand how ..be cause I was only 18 years old turning 19 years old this year on the 17 May 2025 and I am unemployed my ID number : 0605171181 Tshegofatso Mvundle .I would like to understand the meaning of identity verification that hinder me from receiving the grant ..thank you

  250. I need this 350 because there’s no income of every month I buy food with it but this month I didn’t receive anything

  252. Hi sir/madam
    I m logging an appeal due to unpaid May 2025 SRD payment because of identity verification.

  256. I’m unemployed pls help me to found my R370grants for may and June.

  258. I’ve not received payment for may I don’t know what is happening because it’s keep on saying declined so I’m still asking myself why does it say declined so assist me with that

  259. Dear Sir/Madam. I have not been getting my R370 for many months then I got it last month. It is not consistent and I’m still unemployed. I don’t know why.
    please help.

  261. I’m surprised cause I last receive my R350 on votes since then I receive it 2025 on April so I don’t know why

  262. I need a new link verification it expired before I could verify so please assist me I’ll leave my email for me to provide more details. Thank you

  263. I wish to appeal my declined application as Iam unemployment and have no source of income
    I don’t have a phone I use my father’s phone to check my Status

  266. I am struggling with my studies & I don’t qualify for Nsfas, so my trust is here

  268. I didn’t receive the payment for May it decided and I’m not getting any income every month ,I’m unemployed please assist.